What to do if I lose my key card/tag key ?

Please delete the registration of the lost key card/tag key.

If you are currently using more than 1 key card/tag key/mobile wallet, please re-register the remaining key card/tag key/ mobile wallet to delete every registration data of key card/tag key/mobile wallet.

It is also possible to delete the lost key card/tag key/mobile wallet by deleting every registration data via application.

How to delete registration data of key card/tag key/mobile wallet

How to delete every registration data

※Application ver:V1.2.1、Door control program ver:V2.1 and newer versions will have the following features.
・Deleting the registration of lost remote control(s) individually via application.
・When turning on "Individual registration" setting, registration data of other key card/tag key/mobile wallet will not be deleted after registering a new remote control.
How to turn on "individual registration" setting