1

The door does not unlock via reader's Touch Button.
For Apple Watch, the door can only be unlocked via application. (My Entrance for Watch)

2

Apple Watch or its OS might not be compatible for operation.
Please refer to applicable Apple Watch list for confirmation.

For applicable Apple Watch list, click here.

3

Bluetooth function might be turned OFF.
Please turn ON Apple Watch Bluetooth function.

4

Apple Watch registration data might have been deleted via smartphone app. 
Please consult with your family members if they have deleted your registration data and register your Apple Watch again. 

5
Bluetooth connection has reached 6 devices.
Up to 6 devices can be connected to digital lock at the same time. 
This statement refers to below devices. 

Registered devices located near the digital lock:
・Smartphones
・Remote Controls (Excluding the ones in sleep mode)
・Apple Watch

Devices with continuous priority connection: 
・Inside Lock Buttons
・FamiLock Link

Because the "My Entrance for Watch" Apple Watch app initiates a connection upon launch, 

it may fail to connect if 6 or more of the above devices are nearby.

6

Please close the Apple Watch app, then restart it.

7
Please restart your Apple Watch.

8
The door unit may be experiencing an internal transmission error. 
Press and hold the registration button on the door to enter registration mode. 
Once registration mode has ended, please try operating the app again.

9

There might be an abnormality in door's power source.

【When using batteries】
Please reinsert batteries in correct manner or change the batteries.
How to change batteries

【When using AC adapter】
Please make sure that the AC adapter is connected with the power outlet.

【When using controller unit】
Please make sure that controller unit's power is turned ON.